How Human Resources Can Influence Patient Satisfaction Scores


How Human Resources Can Influence Patient Satisfaction Scores

Making a poor hiring decision can lead to higher turn-over.  In healthcare, the ultimate risks to patient satisfaction outcomes, and safety make hiring decisions especially critical.  You don’t want to make bad decisions when hiring.  Recruiters need to work directly with the hiring managers and HR departments.   It’s too easy to mess up a hiring process because of miscommunication.   It can be hard to forget the end user.  What that means is that although the candidate might have the skills, they may not have the sense.  Healthcare is a different game.  Hiring a doctor may seem easy, however it isn’t.

It seems a lot of times recruiters don’t want to establish relationships with different departments.  Here’s the thing – they shouldn’t.  It is a process every time.

Fortunately, you can consciously hire better candidates that help achieve outstanding scores.  Many human resources leaders are already doing so.  Hospitals are hiring based on an employee’s proven ability to conform.

In this  live webinar you will learn to:

  • Convey to your senior leaders how human resources can make an impact on your organization’s efforts.
  • Learn how to identify the connection between patient scores and employee behaviors.
  • Evaluate your hiring process relative to best practices for screening talent for  excellence.

Download the free ebook- Achieving Outstanding Patient Satisfaction Scores Starts with Hiring Better Candidates  


Presenters


Mike Bartkus, Vice President of East Region, SkillSurvey
A frequent speaker at national and local conferences and webinars regarding topics relevant and critical to Talent Management and Recruitment professionals.